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Restaurant Shift Supervisor Rochester

Restaurant Shift Supervisor

Full Time • Rochester
BE A PART OF OUR SUCCESS!

  • Educational Assistance with DeVry University with complimentary laptop** 
  • Immediate Family Members are also eligible 
  • Competitive Pay with Service Award Incentive 
  • Get paid daily through Daily Pay! 
  • Comprehensive Health Benefits including Medical, Dental, Vision, and more!*** 
  • 401(k) retirement savings with company match 
  • Flexible Schedule 
  • All you can eat pancakes + meal discounts! 
  • Employee Discount Program 
  • Development Pathway: Step by step process to grow your career 
  • 3 College Credits hours for completing manager training**** 


Founded in 1958, Perkins® operates 324 restaurants in 32 states and four Canadian provinces. The Perkins system includes 85 company-owned and operated restaurants and 234 franchised units. Throughout its history, Perkins Restaurant & Bakery has remained true to its mission of providing guests with personalized service and delicious, homestyle food at a great value. 

Perkins has experienced years of success through ensuring 100% guest satisfaction on every visit. If you want to work and grow with a company who has a proven track record of success, has an unmatched commitment to their employees and employees the best in the industry, you are in the right place!

 

Position Description

As a Service Leader, you will be responsible for achieving guest satisfaction through implementation of company policies, procedures, programs, and performance standards. In addition, you will monitor compliance with company standards and execution of all company policies to guarantee maximum guest satisfaction and a quality work environment.

Responsibilities:

  • Ensures that all guests are properly greeted, seated, and served.
  • Accountable for proper resolution of all guest complaints.
  • Accountable for proper handling of cash, credit card information, gift cards and all things related to the payment of guest checks.
  • Ensures proper control of the facility and equipment through preventive maintenance, repairs, security measures, and adherence to safety and sanitation requirements.
  • Monitors and oversees food temperatures during hot and cold handling to reduce the incidence of risk factors known to cause food borne illness.  
  • Trains employees during shift to guarantee proper and productive performance.
  • Takes responsibility and verifies that all menu items are prepared and served according to standards.
  • Anticipates, identifies and corrects system breakdowns to achieve maximum guest satisfaction.
  • Communicates with Manager on Duty and coworkers regarding product/service deficiencies, equipment, safety problems, etc.
  • Responsible for change fund, cash register, and guest check control.  Performance will have a direct affect on the unit’s sales and profits through consistent guest satisfaction and cost controls.
Qualifications:

  • Basic skills such as sanitation, safety, and customer service taught through in-house training
  • Trustworthy; can be relied upon to deal with payment of guest checks and operate cash register
  • Must be able to communicate clearly
  • Must be able to coordinate multiple tasks simultaneously
Physical Requirements / Environment / Work Conditions:

  • Must have high level of mobility/flexibility 
  • Must be able to work irregular hours under heavy stress/pressure during peak times
  • Must possess a high level of coordination
  • Must lift and carry serving trays weight up to 20 pounds for distances up to 30 feet
  • Must be able to fit through an opening 30” wide
  • Requires frequent reaching, bending, pushing and pulling
  • Exposure to heat, steam, smoke, cold and odors
  • Requires continual standing and walking

Disclaimer

This job description is not intended, and should not be construed to be, an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job.  It is intended, however, to be an accurate reflection of those principal job elements essential for making decisions related to job performance, employee development and compensation.  As such, the employee may perform other duties and responsibilities as required.

 

 

 
Compensation: $16.50 - $18.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.





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U.S. Equal Opportunity Employment Information (Completion is voluntary)

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

If no code provided, add their name instead.

BENEFITS

Health Benefits
Medical, Dental, Vision, Wellness Program, Life Insurance, Disability Insurance
Financial Benefits
401k, Health Savings Account
Lifestyle Benefits
Employee Assistance Program, Employee Discount Program, Vacation/PTO, Travel Accident Insurance
Education Benefits
Discounted Tuition, Waived Application Fee, Deferred Tuition, Complimentary LapTop & More!
Work today, get paid today!
We’ve partnered with DailyPay, a voluntary benefit to offer employees access to their pay on their own schedule.
WE GIVE BACK
For over three decades, Perkins has enthusiastically supported Give Kids The World. We support Give Kids The World not only for the joy it brings these stricken children and their families, but also for its stewardship of our contributions.