- 401(k)
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Health insurance
- Vision insurance
- Provide First-Level Support: Respond to and resolve IT service requests via phone, e-mail, and in-person.
- Ticket Management: Record, track, and document all problem-solving processes, including all troubleshooting steps taken, through to final resolution.
- Troubleshooting: Diagnose and resolve hardware and software issues involving PCs, laptops, printers, and other peripherals as necessary.
- User Support: Assist with onboarding new employees, including setting up hardware, software, access to resources, and providing an overall positive first impression for the user.
- Documentation: Create and update documentation and knowledge base articles for both end users and IT personnel.
- Applications: Install, configure, and maintain applications and operating systems as needed.
- Endpoint Management: Aid in the administration of endpoint configuration and imaging tools for managing the entire lifecycle of a workstation from deployment to refresh.
- Security: Strictly adhere to maintain all IT security policies and procedures as defined.
- Asset Management: Manage all IT hardware and software inventory and licensing.
- Customer Service: Provide enthusiastic customer service and communication ensuring both high levels of satisfaction and an overall positive impression of the support organization.
- Associate's degree in Information Technology, Computer Science or related field, or equivalent work experience.
- At least 1-2 years of experience in a technical support role or similar position.
- Proficiency in Windows and macOS operating systems.
- Basic knowledge of network and server management.
- Familiarity with IT Service Management (e.g. ServiceNow, Jira Service Management, Freshdesk).
- Solid understanding of cybersecurity principles and best practices.
- Experience with remote desktop applications and help desk management software.
- Strong problem-solving and troubleshooting skills.
- Excellent verbal and written communication.
- Ability to work independently and as part of a team.
- Strong organizational and time management.
- Ability to handle multiple tasks and prioritize effectively.
- Ability to lift and move computer equipment, up to 50 pounds.
- May require prolonged periods of sitting at a desk and working at a computer.
- Office environment with occasional off-site support.
- May require occasional evening or weekend work to perform maintenance or upgrades.
Somos un empleador con igualdad de oportunidades y todos los candidatos calificados recibirán consideración por el empleo sin distinción de raza, color, religión, sexo, origen nacional, estado de discapacidad, estado de veterano protegido o cualquier otra característica protegida por la ley.
Founded in 1958, Perkins® operates 277 restaurants in 32 states and two Canadian provinces. The Perkins system includes 81 company-owned and operated restaurants and 196 franchised units. With its diverse, moderately priced menu featuring breakfast, lunch, dinner, and bakery offerings, and its attractive and recently remodeled restaurants designed to facilitate efficiency and guest satisfaction, Perkins American Food Co. is a dining favorite with a solid and respected reputation in the marketplace.
The longevity and success of Perkins American Food Co. is largely attributed to the concept’s ability to adapt to shifts in consumer dining trends and evolving taste preferences while delivering that homestyle goodness that guests crave. At Perkins, we’re always updating our menu with fresh, flavorful and innovative items that take their place right alongside Perkins’ iconic guest favorites, some of which have been on our menu for more than 30 years. We also take great pride in differentiating ourselves with the service and experience we provide. This has and continues to be a hallmark of our brand.
BE A PART OF OUR SUCCESS
Perkins has experienced years of success through ensuring 100% guest satisfaction on every visit. If you want to work and grow with a company who has a proven track record of success, has an unmatched commitment to their employees and employees the best in the industry, you are in the right place!
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